Overview

Denex Web provides structured, one‑time website build services.

Because each website is customised using our proprietary layout system and adapted specifically to your business, our refund policy is designed to balance fairness with the nature of custom digital work.

2. Before Work Has Started

If you change your mind within 24 hours of payment and before work has commenced, you may request cancellation.

Refunds at this stage may be issued at Denex Web’s sole discretion.

Work is considered commenced once:

• The setup form has been reviewed, and
• Build preparation has begun.

3. During the Preview Stage

Once your website preview has been delivered:

• You may request one round of reasonable revisions.
• We will make adjustments within the scope of the package.

If, after reasonable revisions, you are not satisfied, you may request a refund before approving the website.

Refunds at this stage are granted at Denex Web’s sole discretion as a goodwill gesture.

4. After Approval

Once you:

• Confirm approval of the website preview, and
• Denex Web issues the transfer link to your Wix hosting account,

The project is considered complete.

At that point:

• The website is deemed delivered.
• Refunds are no longer available.

Issuance of the transfer link marks completion, regardless of when the link is accepted.

5. Custom Work & Upgrades

Paid upgrades, additional pages, custom integrations, or extended work beyond the standard package are strictly non‑refundable once work has commenced.

6. 72‑Hour Build Timeline

Denex Web aims to deliver your initial preview within 72 hours (3 days) of receiving:

• A completed setup form; and
• Domain confirmation (if applicable).

The 72‑hour timeframe refers to delivery of the preview for review — not the website going live.

This timeframe is a target guideline and not a contractual guarantee. In the rare event of delay, we will communicate promptly.

Delays caused by client response time, domain changes, or additional revision requests may extend the overall completion timeline.

7. Disputes

If you believe a billing error has occurred, please contact us directly before initiating a dispute.

We are committed to resolving issues professionally and promptly.

8. Contact

For refund‑related questions, please contact us via our website contact page.