← Home

Privacy Policy

1. Introduction

This Privacy Policy explains how Denex Web (“Denex Web”, “we”, “us”, “our”) collects, uses, discloses, and safeguards personal information when you visit our website, purchase our services, complete a setup form, or otherwise interact with us.

We are committed to lawful, fair, and transparent processing in accordance with the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).

2. Data Controller

The Data Controller responsible for your personal data is:

Denex Web

For privacy‑related questions or data‑subject requests, please contact us via our website contact page.

3. Information We Collect

We may collect and process the following categories of personal data:

Identification & Contact Details

  • Name
  • Business name
  • Phone number
  • Email address

Business Information

  • Content provided for website creation
  • Images and logos
  • Reviews supplied by you
  • Domain preferences

Billing & Payment Information

  • Billing name and email
  • Transaction identifiers
    (Payments are processed securely via Stripe. We do not store full card details.)

Technical Data

  • IP address
  • Device type
  • Browser type
  • Usage data
  • Cookies and analytics identifiers

Marketing Data

  • Email engagement
  • Website usage behaviour
  • Advertising interaction data

We do not intentionally collect special category (sensitive) data.

4. How We Collect Data

We collect personal data when you:

  • Complete our website setup form
  • Make a payment
  • Contact us by email
  • Visit our website (via cookies and analytics)
  • Interact with our advertising

We may also receive limited technical or advertising data from trusted third‑party platforms.

5. Lawful Bases for Processing

We process personal data under the following lawful bases:

  • Contractual necessity – to deliver your website build.
  • Legitimate interests – to operate, improve, and secure our services.
  • Legal obligation – to comply with accounting and regulatory requirements.
  • Consent – for optional marketing communications and non‑essential cookies.

You may withdraw consent at any time.

6. How We Use Personal Data

We use personal data to:

  1. Deliver one‑time website build services.
  2. Communicate regarding your project.
  3. Process payments via Stripe.
  4. Provide project updates and previews.
  5. Improve website performance and user experience.
  6. Conduct marketing and advertising.
  7. Comply with legal obligations.

After your website is completed and transferred to your Wix hosting account, you become responsible for managing content hosted on your own Wix account.

7. Third‑Party Service Providers

We work with trusted third parties to operate our business efficiently:

Payment Processing

  • Stripe Payments Europe Ltd
    Purpose: Secure payment processing

Hosting Platform

  • Wix.com Ltd
    Purpose: Website hosting after transfer to client

Analytics & Tracking

  • Google Analytics
  • Advertising platforms (Google, Meta, etc.)
    Purpose: Marketing and performance analysis

Email & Communication

  • Secure email providers and SMTP services
    Purpose: Transactional communication

Each provider processes limited data under their own privacy policies.

8. International Data Transfers

Some service providers may process data outside the UK or EEA.

Where applicable, we rely on:

  • UK Adequacy Regulations
  • EU Adequacy Decisions
  • Standard Contractual Clauses

9. Data Retention

We retain personal data only as long as necessary:

  • Project and communication records – up to 12 months after project completion.
  • Billing records – minimum 6 years for tax compliance.
  • Marketing records – until consent is withdrawn.
  • Analytics data – anonymised where possible.

After website transfer, ongoing hosting and content retention are governed by Wix’s policies.

10. Payment Processing

All payments are securely handled by Stripe Payments Europe Ltd.

Denex Web does not store full card details.

Stripe acts as an independent data controller for payment data under its own Privacy Policy:
https://stripe.com/privacy

11. Cookies

Our website uses essential and optional cookies.

Non‑essential cookies (analytics and advertising) are only activated with your consent.

You can adjust cookie settings via your browser at any time.

12. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure hosting environments
  • Limited access controls
  • Encryption
  • Two‑factor authentication where applicable

However, no system can guarantee absolute security.

13. Your GDPR Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Request data portability
  • Lodge a complaint with the ICO

Requests may be submitted via our contact page. We aim to respond within 30 days.

14. Children’s Data

Our services are intended for individuals aged 18 and over.

We do not knowingly collect personal data from children.

15. Updates to This Policy

We may update this Privacy Policy to reflect changes in law or business practices.

Updates will be reflected in the “Last Updated” date above.

Continued use of our services constitutes acceptance of the updated policy.

16. Contact

If you have any questions regarding this Privacy Policy, please contact us via our website contact page.

 

Last Updated: 28.02.25